Frequently Asked Questions

How long does delivery take?

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided when you place your order.

How can I track my order?

If tracking is available for your order, you will receive tracking details by email once your order has been dispatched.

Can I cancel my order?

If your order has not yet been processed or shipped, we may be able to cancel it. Please contact us as soon as possible and we will do our best to assist.

Do you accept returns?

Yes. We accept return requests within 14 days of delivery, subject to our Returns & Refund Policy.

Who pays for return shipping?

Customers are responsible for the cost of returning items unless the product arrives damaged, faulty, or incorrect due to our error.

Are refunds guaranteed?

No. All returned items are inspected upon receipt. Refunds are only issued if the returned item meets our return eligibility requirements.

Why might a refund be refused?

Refunds may be refused if an item has been used, damaged, altered, returned outside the return period, or does not meet the conditions outlined in our Returns & Refund Policy.

How long does it take to receive my refund?

Once your return has been received and inspected, approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and photos of the issue. We will review the situation and work to resolve it promptly.

Do you ship internationally?

Please refer to our shipping information page or contact us directly to confirm whether we deliver to your country.

How can I contact customer support?

You can contact us using the details provided on our Contact Us page. We aim to respond to all enquiries as quickly as possible.

Is my personal information secure?

We take reasonable measures to protect your personal information and handle your data in accordance with our Privacy Policy.